REFUND AND RETURN POLICY

Thank you for shopping at strikmarineoutboardengines.com. We want you to be completely satisfied with your purchase. This Return and Refund Policy outlines your rights and responsibilities when returning products purchased from our website, in accordance with applicable U.S. consumer protection laws.

By placing an order with us, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns within 30 days of the delivery date. To be eligible for a return:

  • The item must be unused and in its original condition.

  • It must be returned in the original packaging, including all manuals, hardware, and accessories.

  • You must provide a valid proof of purchase (order number, receipt, etc.).

Note: Certain products, such as electrical components, custom-ordered engines, or parts marked as “final sale” or “non-returnable,” may not be eligible for return. Please check the product page for specific return restrictions.

2. Return Process

To initiate a return:

  1. Contact our customer service team at info@strikmarineoutboardengines.com or [Phone Number].

  2. Include your order number, the item(s) you want to return, and the reason for the return.

  3. We will issue a Return Authorization (RA) number and provide shipping instructions.

  4. Ship the item to the address we provide using a trackable shipping service.

Returns sent without prior authorization may not be accepted.

3. Return Shipping Costs

  • If the return is due to an error on our part (wrong item sent, damaged on arrival, etc.), we’ll cover the return shipping costs.

  • If the return is for any other reason (you changed your mind, ordered the wrong item, etc.), the customer is responsible for return shipping charges.

We recommend insuring the return shipment, as we are not responsible for lost or damaged packages during return transit.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days to your original payment method.

  • Shipping charges are non-refundable, unless the return was due to an error or defect on our end.

If your return is not approved (e.g., the item shows signs of installation or use), it will be returned to you, and no refund will be issued.

5. Damaged or Defective Items

If your item arrives damaged or appears to be defective:

  • Contact us within 7 days of delivery.

  • Provide photos of the damage or issue along with your order details.

We will arrange a replacement or full refund at no additional cost to you. Do not attempt to install a damaged or defective engine, as this may void your eligibility for a return or warranty claim.

6. Warranties and Manufacturer Support

Many of our boat engines and parts are covered by manufacturer warranties. If a product fails due to a manufacturing defect outside the return window, you may still be eligible for a warranty claim.

  • We’ll assist you in submitting warranty requests where applicable.

  • Warranty terms vary by brand, so please refer to your product documentation or contact us for assistance.

7. Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item (if eligible) for a refund and place a new order through our website.